Hi, we ordered new bacteria after the pump failed - I had not touched the pump in over five years - so the filter was clogged and caused the pump to fail - so once the pump was replaced and new bacteria added the system started working again. The system doesn’t smell and it’s bubbling away.
Septic Genie is a life saver. It does what it is advertised to do, no BS. I saved thousands of dollars because I did not have to dig up my yard and replace the septic tank nor the leach field.
I think if I had to do it all over again I would install the septic Genie as soon as I put the septic in. I tell my friends and neighbors, it's amazing.
Have had this system for many years. Works as advertised and the customer assistance is outstanding